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What type of support do you offer? Average Response Time?

January 29, 2010     0 comments

Ositcom offers support to our clients 24/7/365 via  web based ticket system, email, IC. A pager number is also available for dedicated server clientele. We strive for response times of no more than a few hours. Response times of just a few minutes are quite common during normal business hours. has recently implemented a web based support ticket system, which integrates all incoming support email into it. The ticket system tracks support inquires by "time waiting" for reponse from the support dept. The administration carefully monitors that the support staff maintains a fast response time, with courteous and helpful service.

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